Refund Policy

1. Overview

At Jiaroraji, customer satisfaction is our priority. We aim to provide a seamless shopping experience, and if you are not entirely satisfied with your purchase, we’re here to help with our refund policy.

2. Eligibility for Refunds

Products: To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.
Time Frame: Refund requests must be made within 7 days of the purchase date.
Proof of Purchase: A receipt or proof of purchase is required to process your refund.

3. Non-Refundable Items

Certain items are non-refundable, including:
Sales items
Clearance items

4. Refund Process

Initiating a Refund: To start a refund, contact our customer support team at [customer support email/phone]. Please include your order number and reason for the return.
Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

5. Late or Missing Refunds

Delayed Refunds: If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
Missing Refunds: If you’ve done all of this and still have not received your refund, please contact us at contact us at contact@jiaroraji.com.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at contact@jiaroraji.com

7. Sale Items

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

8. Non-Refundable Charges

The shipping and handling charges are non-refundable.

9. Order Cancellation

In case the customer wants to cancel the order after the payment has been made, they can do so by emailing us at contact@jiaroraji.com. If the product has not been shipped, we will cancel the order and refund the payment. If the product has been shipped, the customer will have to follow the return procedure as outlined above.

10. Contact Information

If you have any questions about our refund policy, please contact our customer service team at contact us at contact@jiaroraji.com.

11. Policy Updates

Jiaroraji reserves the right to update this refund policy at any time. Any changes will be communicated through our website, and it is your responsibility to review the policy periodically for updates.